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In case you don’t need the knowledge base on the customers are there is an option to disable the knowledge base feature.
To disable you need to navigate to Setup->Settings->Customers ...
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To create new knowledge base article from the main menu click on the item Knowledge Base->Groups then a new window will be opened and click on the top left button New Group.
Group Name – Give...
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To create new knowledge base article from the main menu click on the item Knowledge Base->Articles then a new window will be opened and click on the top left button ...
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