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Priorities

You can easily customise ticket priorities by going to Setup-> Support -> Ticket priority

Tickets priority are feature in the CRM to easily answer and check the tickets by priorities.

Some customers will always choose the HIGH priority but feel free to organise for your needs.

Auto Close Tickets

The CRM offers you the ability to auto close inactive tickets for a certain time.This option is loca...
Setup Ticket Form

Embeddable ticket form in the CRM is a predefined form for tickets is a feature where you can a...
Allow access to tickets to non-staff members

By default access to tickets to none staff members will be disallowed. If you need want to...
Ticket Services

Ticket services is a feature in the CRM that allows your customer to select to what servic...
Translating ticket priorities and ticket statuses

Ticket priorities and ticket statuses are stored in database, however with the CRM you have the abil...